Why you heard from us
You heard from us because a claim on your page appears to be out of date or wrong, and we could show it from primary sources.
Someone sent us your page, or we came across it ourselves. Either way, we checked the claim against the company, agency or original document behind it before we wrote to you. We assume a page was accurate when it was written unless the evidence shows otherwise. The things a page describes can change long after it is published, and a page that described them correctly can go out of date without anyone on your side doing anything.
What we checked first
Before any message goes out, the claim has passed the same checks every claim goes through.
- We read your page as a reader would, and noted the exact wording and any published or updated date it shows.
- We found the primary source: the organization that made the change, or the original document.
- We checked when the change was announced and when it took effect, which are often different dates.
- We looked for anything later that delayed or reversed the change.
- A second, separate check reopened every source.
The full method is on how it works. If you can show that any of these steps went wrong in your case, we want to know.
The message we send
Every publisher gets the same message, filled in with the details of their page. This is it, with the parts that change shown in brackets.
Hello,
I'm writing from Content Correction, a free service that checks claims on web pages against primary sources and lets publishers know when one no longer holds.
Your page [page title] at [page address] says:
[the sentence from your page]
[What is true now, in a sentence or two, with the date of the change.] The primary source is [the organization or document], here: [link].
Would you consider updating the page? How you do it is up to you. A correction note, a rewrite or removing the outdated part all work. If you think we've got this wrong, reply with your evidence and we'll check it the same way.
[Only if the person who raised it asked us to share their email:] The person who raised this asked us to pass on their address, [email], in case you want to reach them.
You don't need to reply, and we won't publish anything about your page either way. If you'd rather not hear from us again, reply "stop" or use contentcorrection.com/opt-out, and we won't write to you again.
Nathan Ellery
Founder and editor, Content Correction
What we ask
We ask you to look at the evidence and, if you agree, update the page. That is the whole request.
You owe us nothing, and you don't have to reply. We don't ask for a link, a credit, a mention of the person who raised the claim or anything else in return. We don't need to know how you fixed the page, or whether you agreed with us, although we're glad to hear either.
Ways to fix a page
Any fix that leaves the page accurate is a good one, and the right choice depends on the page.
- Change the sentence and add a dated note. A short line such as "Updated March 2026: an earlier version of this page said the plan was free" tells returning readers what changed and when. For pages people rely on, it is the clearest option.
- Rewrite the section. When the change is bigger than one sentence, rewriting the section is often simpler than patching it.
- Remove the outdated part, or the page. If a page no longer serves anyone, taking it down is a fix too. A redirect to a current page keeps old links useful.
- Link the source. A link to the primary source lets readers check the fact themselves, and gives whoever maintains the page a place to look next time.
If you disagree
If you think we got it wrong, reply with your evidence and we'll check it the same way we checked the claim.
Tell us which part you think is wrong and point us to the document that shows it. If you're right, we'll say so, tell the person who raised it, and close the case. If we still think the page is out of date, we'll explain why, and the decision stays with you.
If you don't reply
If we don't hear back, we follow up. If there is still no reply, we close the case.
Closing a case means we stop writing to you about that claim. We don't publish anything about it, and nothing about your page appears on this site. We tell the person who raised it that the publisher didn't reply.
When you update the page
Tell us if you like, and we'll pass the news on to the person who raised it.
You don't have to. If we see the page has changed, we close the case and let them know. Either way, the update is yours, and we don't claim it or announce it anywhere.
What we never do
These hold for every message we send.
- Ask you for payment, or take money from anyone to leave a page alone.
- Publish anything about your page, your site or our exchange.
- Tell you who sent the claim, unless they asked us to.
- Keep writing after you ask us to stop.
Opting out
One request is enough, and it is permanent for your address and your domain.
Use the opt-out page or reply "stop" to any message from us. Opting out stops our messages to you. Nothing about your pages is published here whether you opt out or not.
Who we are
Content Correction is an independent initiative, founded and edited by Nathan Ellery.
It exists to get out-of-date and wrong information fixed where it is published. The service is free for everyone: we don't charge you, and we don't charge the people who send us claims. The mission explains why we do this, and how it works sets out every rule we follow. Anything else: info@contentcorrection.com.