Frequently asked

A free service that gets out-of-date and wrong information fixed where it is published.

You send us a page that is out of date or wrong. We check the claim against primary sources, and if it holds up, we ask the publisher to fix it and tell you what happened. It works for any subject, from product guides to government forms, as long as a document can settle the claim and the claim matters to what people do. How it works has the details.

Content Correction was founded by Nathan Ellery, who edits it and approves every message we send to a publisher.

The mission explains why it exists.

No. It's free for the people who send us pages, and we never charge publishers.

Nobody can pay us to leave a page alone. There are no paid tiers, and there is no way to buy a faster check.

Claims on any subject, as long as the page is out of date or wrong, a document settles it, and believing the page could cost someone money, time, access, health or safety.

For health, food and safety we act only on formal steps by a regulator or official body, such as a recall or a withdrawn approval. We don't take on opinions, open scientific questions or political claims. The full rules are on how it works.

Because that is where a wrong page does harm.

A page that gets a piece of trivia wrong misleads its readers, but it rarely costs them anything. A page with an old fee, a moved deadline or a recalled product can cost someone money or put them at risk. Checking a claim properly takes time, and we spend it where a correction changes what people do.

Send it anyway.

Tell us what made you doubt the page, and we'll look for the proof. A link to the company, agency or document behind the change saves time if you have one. If we can't find a document that settles the question, we'll tell you and stop there.

The organization or document a fact comes from.

That means a company's own announcement or terms, an agency's rule or guidance, a court's order, or the current version of the document the page describes. News stories and blog posts help us find those sources, and they don't replace them. More on what counts.

Yes, when documents show the page is out of date or wrong.

An old address, a service you stopped offering or a figure you've since corrected all qualify if it can be shown in writing. We don't help remove accurate information, and we don't take on disagreements that no document can settle.

Yes. Send each page as its own submission.

That way we can check each claim and report back on each one separately. If the same claim appears on several pages, one submission is enough; list the other pages in your description.

So we can tell you what happened.

We use it to report back, and to ask you about the claim if we need to. It stays with us unless you tick the box that lets us share it with the publisher. The privacy page has the details.

No, unless you tick the box on the form.

We write to publishers in our own name. If you tick the box, we pass on your email address and nothing else, so the publisher can reach you directly if they want to.

We check the claim, tell you whether we're taking it on, and then tell you what the publisher does.

If we can't prove the claim, we say why and stop there. If it holds up, we write to the publisher with the evidence and follow up if they don't reply. The steps are set out in order on how it works.

We don't promise a timeframe.

It depends on the claim and on the publisher. Checking a claim properly can take time, and publishers reply at their own pace. You can reply to any of our emails to ask where things stand.

We can't promise that. The decision belongs to the publisher.

What we can promise is that every message we send is checked and backed by primary sources. A request that shows the sentence, the fact that replaced it and the document behind it is the strongest case we can make. The rest is the publisher's call, and whatever they do, we tell you.

We check their evidence the same way we checked the claim.

If they're right, we tell you and close the case. If we still think the page is out of date, we explain why to the publisher, and the decision stays with them.

We follow up, and if there's still no reply, we close the case and tell you.

Some publishers fix the page without replying. When that happens, we tell you the page has changed.

No. Nothing about a claim, a page or a publisher is published on this site.

There is no public list of cases. What you send us stays with us and, once we take the claim on, with the publisher we write to.

Nothing is required of you.

Look at the evidence, and if you agree, update the page however you like. The page for publishers explains what our message means, how to disagree and how to opt out for good.

Yes. It's published in full on our page for publishers.

Every publisher gets the same message, filled in with the details of their page.

Yes. One request is enough, and it's permanent.

Use the opt-out page or reply "stop" to any message from us. It covers your address and your domain.

Yes, to find sources and draft messages. We don't use it to decide what is true.

Nothing an AI tool says counts as evidence here. The facts come from the sources themselves, every one of which is opened and checked, and the editor approves every message before it is sent. See our use of software and AI.

No.

We point to what an official source changed. For decisions about your own health, money or legal position, go to that source and to a qualified professional.